Web Order Return Policy
Special order or non-stocking items (Not listed on our website) are specifically exempt from our return policy and cannot be returned. Summit 4x4 is not responsible if you did not read the product description outlining the terms of a special order or non-stocking item.
By checking the box on the order page, you agree to our return policy. It is your responsibility to read and understand these conditions. When you click place order, you're agreeing to these terms fully.
ORDER CANCELLATION PROCEDURE:
In the event that the product you purchased was available at the moment of order placement, it may be difficult for us to halt the process. Our system is designed to promptly forward orders for shipping.
Once an order has been shipped, it can no longer be canceled. To initiate the return process for your item, please begin our Return Merchandise Authorization (RMA) by sending an email to weborders@Summit4x4Company.com.
If the item you ordered is not currently in stock and has not yet been shipped, kindly contact Summit 4x4 Company at weborders@Summit4x4Company.com to request a cancellation.
DECLINED DELIVERIES:
In the event of a rejected package, an $18 handling fee along with any extra shipping costs will be subtracted from your refund, which may also prolong the refund procedure.
For returning an item, it is essential to accept all shipments initially and then follow our standard return process.
To initiate the Return Merchandise Authorization (RMA) procedure, please email weborders@summit4x4company.com to arrange for the item to be returned.
REQUEST FOR ADDRESS MODIFICATION:
Should you need to alter the delivery address after your order has been processed, we will make every effort to collaborate with the carrier to redirect your package(s). If the address change results in additional shipping charges, the customer is responsible for said expense.
FAULTY PRODUCTS & PRODUCT WARRANTIES:
Summit 4x4 Company does not provide warranty coverage for products with defects. Nevertheless, a majority of items available on our website are covered by the respective manufacturer's warranty. Summit 4x4 Company shall not be held responsible for any incidental or consequential damages resulting from defective products. Furthermore, Summit 4x4 Company does not cover ancillary expenses, including but not limited to labor charges for removal and installation of defective parts, materials, lost time or wages, towing, lift, shipping, dock, or storage fees.
In case you encounter a defective or warranty-related issue, we are here to help. Please reach out to us via email at weborders@summit4x4company.com.
INCORRECT PRODUCT RECEIVED:
In the event that you receive an incorrect item, please send pictures of the wrong part along with the part number displayed on the manufacturer's packaging to weborders@summit4x4company.com within 5 business days from the delivery date.
It is your and/or your mechanic's responsibility to ensure the received part is suitable for your vehicle PRIOR to installation.
Please note that we do not offer refunds for third-party expenses, including but not limited to installation fees, preparation costs, painting charges, or any other costs associated with the installation process.
INCOMPLETE ORDERS:
In case your order arrives with missing part(s), kindly email images of the items you received as well as a photo of the part number on the manufacturer's packaging to our Customer Service at weborders@summit4x4company.com.
Refrain from installing or attempting to install any item with incomplete components.
Please ensure that any reports of missing parts are submitted to our customer service within 5 business days.
DAMAGED/LOST/OR STOLEN PACKAGES:
Should your package arrive damaged or it is determined that your package was stolen or lost, it is the customers responsibility to work through reimbursement or replacement with the shipping company. Summit 4x4 Company releases all liability for damaged, lost, or stolen packages.
DELIVERIES TO APARTMENTS/CONDOMINIUMS:
Shipping to an apartment address is at your own risk. Summit 4x4 Company will not assume responsibility for lost or stolen packages.
NON-REFUNDABLE ITEMS:
Non-refundable items include, but are not limited to:
Original shipping fees
Free shipping promotions
Labor charges
Fees from third-party shops
ITEMS NOT ELIGIBLE FOR RETURN:
Summit 4x4 Company frequently offers products that cannot be returned. Such items include, but are not limited to:
Clearance items
Discontinued items
Scratch and dent items
Apparel
Mounted tires and wheels
Custom orders/items
Special orders
All sales of these items are deemed final, with no returns or refunds permitted. The purchaser assumes all risks associated with acquiring these products. Although clearance or scratch and dent items undergo basic functionality testing, they may exhibit minor cosmetic flaws, such as scratches, dings, or dents. If any items display defects in quality or performance after the transaction, the buyer is responsible for all necessary servicing or repairs and agrees to release both Summit 4x4 Company and the manufacturer from any liability, unless legally mandated otherwise. Clearance or scratch and dent items do not carry a 30-day warranty or satisfaction guarantee.
ITEMS PURCHASED ON SUMMIT4X4COMPANY.COM
If you are returning merchandise within 30 days from the date of receipt, and the item has not been installed, opened or modified and is complete, you may return, at your cost, all or part of the order to receive a full refund for the original purchase price of the product. Original shipping, return shipping and handling costs are non-refundable. Special order or non-stocking items are specifically exempted from this policy and will be assessed with an appropriate restocking charge. If you are returning merchandise after 31 days, a store credit will apply, subject to approval, along with a 20% restocking fee (only applied to item being returned) will be charged for the balance of the original purchase price. In order to obtain an RGA (return goods authorization), please call and speak with a customer service rep (928-227-2026). Wheels are not returnable after tires have been mounted.
Summit 4x4 Company also provides unique or custom-made items often categorized as special-order items. These products are procured on a case-by-case basis. As a result, custom, made-to-order, or special-order items are ineligible for return or exchange. The buyer is responsible for ensuring that the ordered items meet their requirements.
CREDIT CARD TRANSACTIONS
By providing your credit card details to Summit 4x4 Company, you authorize us to charge your credit card for the agreed upon purchases. This authorization includes all retail transactions and any other charges outlined in your order agreement.
You affirm that you are the lawful cardholder of the credit card provided and that all information you provide is accurate and complete. Summit 4x4 Company will charge your credit card for the amount specified in your order, which includes the total cost of the purchase(s), applicable taxes, and any additional fees agreed upon.
Summit 4x4 Company takes your security seriously and ensures the confidentiality and security of your credit card information. Your credit card will be billed as soon as your order is processed.
By completing your order, you agree to these Terms & Conditions. Please keep a copy of this authorization for your record.
Original shipping, return shipping and handling costs are non-refundable. If you are returning merchandise after 31 days, a 20% restock fee will apply and store credit will be issued for the balance of the original purchase price. You must contact us to obtain a Return Goods Authorization before returning any merchandise.