It is not all that difficult for a business to present a good appearance when everything goes right; I believe that a business shows its true nature when things go wrong, specifically in how it handles a difficult situation. Earlier this week, Summit 4x4 had an opportunity to demonstrate its commitment to customer service under less-than-ideal circumstances, and it did so in a very professional way. I have taken my modified Rubicon Unlimited to Summit for routine servicing and some aftermarket component installation since I retired here, and they have always done excellent work. This week, I had an appointment for an oil change, 5-tire rotation, and balancing. Unfortunately, an error on their part resulted in some damage to my Jeep. This error was certainly not the type which indicates lack of competence; rather, it was a simple mistake of the type even the most skilled and conscientious of us can make. Even the most professional of us is, after all, human. In today’s overly litigious society, it is far too common for a business’s first thought to be of avoiding liability. Too many businesses will refuse to acknowledge fault, for fear that doing so will expose them to risk of litigation. They will offer some token recompense and will admit nothing. Summit, on the other hand, met a much higher standard and acted with honor and integrity. The owner came out to speak to me, then led me back to the maintenance bay so that I could see for myself what had happened. The technician claimed full responsibility, and both he and the owner offered their sincere apologies and their assurance that they would make everything right. Summit provided transportation for me, and said that they would work hard to fix the problem by the next day. Not only did they do as promised, they refused to charge me for the original work and threw in new brake pads when they noticed mine were worn. When I picked my vehicle up the next day, there was absolutely no indication that it had ever been damaged. The owner refused to accept a single penny from me. Their response to a simple error was extraordinarily generous, and raised the level of trust I continue to have in their work. It is refreshing to see this type of old-fashioned honesty and commitment to customer satisfaction. I will continue to trust my off-road beast to Summit 4x4, and I recommend them without hesitation.

  I must throw a big shout out to everyone at the Summit 4x4 Company! From walking through the doors to inquire about a lift & tires to picking it up today finished, the customer service made me feel right at home! Colton made sure to get me exactly what I needed & I’m extremely happy they delivered her back to me with what they promised! The ride is smooth & I love the lift! Well done guys! I’ll refer you to everyone!

  The team at Summit is like one big family. These guys will do just about anything you throw their way and they're happy to do it and share your excitement along the way. Whether you're looking at repairs or upgrades, the Summit 4x4 team will treat you right. They're a little on the spendy side but you get what you pay for this day in age and you know things are going to be done right the first time. Thanks Jesse, Colton, Ashley, Jason, Sam, Mark, Bobby and JP. Y'all are pretty cool.

  All the employees are extremely nice and ready to help. They have amazing customer service and a good family environment for off-road enthusiast of all kinds. Plus a lot of them have 4runners so even better! If you are new and have questions they are willing to help and share personal experiences, and for the more experienced they are happy to exchange stories. I had an issue with a company’s product they stock in shop and they swapped it out for a new one no questions asked.

  Called about a quick question I had about my Jeep! Danielle wasn’t sure of an answer so she said she’d call back! She called me back real quick (within minutes) and gave me an answer! Awesome company. Awesome customer service and QUICK!

  Summit is the best!! I highly recommend:)

  They are great honest guys, they fixed my jeep and made a customer for life!

  Pulled in there with fuel leak issues the hole shop jumped in like a team of doctors on a heart attack patient

  Thank you guys for everything you have done for my son! You guys are amazing!

  A Group of Hard working young men with a passion for off-roading! Absolutely a great place to check out if you are in the area!

  Awesome service! Friendly staff!!

  Summit 4x4 Company provides honest and knowledgeable guidance and service to all customers needs regardless of the amount of work involved. Summit also provides and nurtures a 4x4 community and club. They are also in service of the local civic community. Plus they are a lot of fun!

  Rolled in close to closing time and the guys went out of there way to get me taken care of.

  Summit, need I say more?! love it

  Great, friendly, and knowledgeable customer service. Reasonably priced labor and parts. My favorite shop for all my 4x4 service needs.

  I highly recommend Summit for all your Jeep and 4x4 needs.

  Expert advice and thorough inspection of our vehicle got us back on the Trail with confidence! Jesse, Colton, Steve and their Team are a pleasure to do business with. Thanks Guys!

  These guys know their stuff - from simple mods to full-on custom projects! Summit is your ONLY choice!

  It is not all that difficult for a business to present a good appearance when everything goes right; I believe that a business shows its true nature when things go wrong, specifically in how it handles a difficult situation. Earlier this week, Summit 4x4 had an opportunity to demonstrate its commitment to customer service under less-than-ideal circumstances, and it did so in a very professional way. I have taken my modified Rubicon Unlimited to Summit for routine servicing and some aftermarket component installation since I retired here, and they have always done excellent work. This week, I had an appointment for an oil change, 5-tire rotation, and balancing. Unfortunately, an error on their part resulted in some damage to my Jeep. This error was certainly not the type which indicates lack of competence; rather, it was a simple mistake of the type even the most skilled and conscientious of us can make. Even the most professional of us is, after all, human. In today’s overly litigious society, it is far too common for a business’s first thought to be of avoiding liability. Too many businesses will refuse to acknowledge fault, for fear that doing so will expose them to risk of litigation. They will offer some token recompense and will admit nothing. Summit, on the other hand, met a much higher standard and acted with honor and integrity. The owner came out to speak to me, then led me back to the maintenance bay so that I could see for myself what had happened. The technician claimed full responsibility, and both he and the owner offered their sincere apologies and their assurance that they would make everything right. Summit provided transportation for me, and said that they would work hard to fix the problem by the next day. Not only did they do as promised, they refused to charge me for the original work and threw in new brake pads when they noticed mine were worn. When I picked my vehicle up the next day, there was absolutely no indication that it had ever been damaged. The owner refused to accept a single penny from me. Their response to a simple error was extraordinarily generous, and raised the level of trust I continue to have in their work. It is refreshing to see this type of old-fashioned honesty and commitment to customer satisfaction. I will continue to trust my off-road beast to Summit 4x4, and I recommend them without hesitation.

  I must throw a big shout out to everyone at the Summit 4x4 Company! From walking through the doors to inquire about a lift & tires to picking it up today finished, the customer service made me feel right at home! Colton made sure to get me exactly what I needed & I’m extremely happy they delivered her back to me with what they promised! The ride is smooth & I love the lift! Well done guys! I’ll refer you to everyone!

  The team at Summit is like one big family. These guys will do just about anything you throw their way and they're happy to do it and share your excitement along the way. Whether you're looking at repairs or upgrades, the Summit 4x4 team will treat you right. They're a little on the spendy side but you get what you pay for this day in age and you know things are going to be done right the first time. Thanks Jesse, Colton, Ashley, Jason, Sam, Mark, Bobby and JP. Y'all are pretty cool.

  All the employees are extremely nice and ready to help. They have amazing customer service and a good family environment for off-road enthusiast of all kinds. Plus a lot of them have 4runners so even better! If you are new and have questions they are willing to help and share personal experiences, and for the more experienced they are happy to exchange stories. I had an issue with a company’s product they stock in shop and they swapped it out for a new one no questions asked.

  Called about a quick question I had about my Jeep! Danielle wasn’t sure of an answer so she said she’d call back! She called me back real quick (within minutes) and gave me an answer! Awesome company. Awesome customer service and QUICK!

  Summit is the best!! I highly recommend:)